Missed call text back · UK
Missed call text back for UK trades and local businesses
Missed call text back sends an automatic text to anyone whose call you don't answer, within about ten seconds, in your business's name. It asks what the job is, collects the details, and sends them to you, so the enquiry stays with you instead of going to the next number on Google. Instant Reply is a done-for-you missed call text back service run from Torquay, Devon, for trades and local businesses across the UK.
How missed call text back works
- You keep your number. Unanswered calls divert to your Instant Reply number with a short code you dial once, on EE, O2, Vodafone, Three and the rest. Divert codes by network.
- The caller gets a text in about ten seconds, from your business name: "Sorry I missed you, what's the job and whereabouts are you?" What to text back, with 22 templates.
- A short text conversation collects the job, the postcode and how soon they need you. One question at a time, never a price.
- You get a job card on your phone with everything you need to ring back when you're free.
Outside your working hours the caller gets a different text that promises a call first thing. See how it works step by step.
Why it matters
When we rang 230 trades firms mid-week the way a customer would, 47% of the calls that counted went unanswered. Roofers were highest at 54%. A caller who reaches voicemail usually rings the next firm instead. See the full data.
A call-to-text reply keeps that customer talking to you while you're up a ladder, under a sink or driving between jobs, and it costs far less than a person answering every call.
Your options
Missed call text back vs voicemail vs an answering service
| Voicemail | Answering service | Missed call text back | |
|---|---|---|---|
| What the caller gets | A beep. Most hang up. | A person who takes a message | A text in about 10 seconds, in your name |
| What you get | A voicemail, if they leave one | A message, sometimes with details | A job card: job, postcode, timing, number |
| Evenings and weekends | On, but few leave a message | Depends on the plan | On, with a different out-of-hours text |
| Cost | Free | A monthly fee, often plus a charge per call | £299 a month, no charge per call or text |
UK rules
Is missed call text back allowed in the UK?
The UK rules on marketing texts (PECR) are about unsolicited marketing. Our text is a reply to someone who has just rung you about a job, and it stays on that enquiry: your business name on it, no offers, no newsletters, and replying STOP ends it straight away. Landline callers don't get a text at all.
You can read exactly what we hold about callers, and why, in your data.
The full guide: is missed call text back legal in the UK?
Price
What missed call text back costs
Founders offer: £299 a month, no setup fee, three-month minimum then month to month, for our first 20 clients in roofing, building, electrical and heating work. Or the Growth package: £1,500 setup with a website and local SEO set-up included, then £299 a month with no minimum term. No charge per call or per text, and a 60-day money-back guarantee. Full pricing · Run your own numbers on the missed call calculator.
Who it's for
Missed call text back by trade and by town
Built for people who can't answer the phone while they're working.
By trade
Roofers · Builders · Electricians · Plumbers and heating engineers · Garages · Salons · Clinics · Letting agents · Cleaners
Questions
Missed call text back questions
Does it work with my existing number?
Yes. You keep your number. Unanswered calls divert to your Instant Reply number with a short code you dial once on your phone, and another code switches it off.
How fast does the text go?
About ten seconds after the call rings out.
Will callers know it's automatic?
Yes. It never pretends to be you: it says you're on a job and it's taking the details. People don't mind a machine answering. They mind nobody answering.
What if the caller is on a landline?
Landlines can't receive texts, so landline callers don't get one. You still see the missed call on your phone as normal.
Can I change what the texts say?
Yes. We write your opening and out-of-hours texts with you on the set-up call, and change them whenever you ask.
Does it quote prices or book jobs?
No. It collects the job, the postcode and the timing, and promises a call back. Prices and bookings stay with you.
What should a missed call text say?
Short, in your business name, and one question: what's the job and whereabouts are you? Ready-made wording for each trade is on our text templates page.
Why do I get a text after a missed call?
Because the business you rang uses missed call text back. When they can't answer, a text goes automatically so you don't have to ring round. Reply with what you need, or text STOP and it stops.
Can I see it work before I pay?
Yes. On the set-up call you ring our demo line and watch the text arrive in about ten seconds, and you're covered by our 60-day money-back guarantee. Get set up today.
Next step
Missed call text back, live today. On your own number.
Every missed call texted back, every job yours to keep. If it catches fewer than 3 enquiries in your first 60 days, you get every monthly fee back.