Help for clients
Something to change? Here's how.
Most changes are a quick message to us. We sort them the same working day, at no cost.
Change your working hours
Message us your new hours. We update them the same working day, and the right wording goes out in and out of hours from then on.
Pause it for a holiday
Tell us the dates. While you're away, callers get a text saying you're on holiday and when you're back, and we still collect their details for you.
Add or remove someone from your safe list
Send us the number. People on your safe list, like family and friends, never get a text. If someone we don't know replies with something personal, the conversation stops and we flag it to you.
Change what the texts say
Tell us what you'd like changed. Wording changes are free and done within one working day.
Switch it off
Dial ##004# and press call. Your phone goes straight back to normal voicemail. Let us know too, so we can pause your account.
Switch it back on, or after a new phone or SIM
A new SIM can clear your forwarding. Dial your forwarding code again (we can text it to you), then dial *#61# to check it worked.
A caller says they didn't get a text
Check *#61# shows our number. If it does, message us the time of the call and we'll look into it the same working day. Calls from withheld numbers can't be texted back.
Job cards aren't arriving
Check the mobile number we send them to hasn't changed, and that it isn't blocking texts from unknown numbers. Then message us and we'll send a test.
Cancelling
On the setup and monthly plan, give us 30 days' notice by email. We help you switch forwarding off, release the number and delete caller data as set out in our privacy policy.
Can't find it? Get in touch
Next step
Live today. On your own number.
Every missed call texted back, every job yours to keep. If it catches fewer than 3 enquiries in your first 60 days, you get every monthly fee back.